FREQUENTLY ASKED QUESTIONS
Yes, we do! If you need help preparing your design or want us to create one for you, our design team is here to assist. Please contact us after placing your order or mention your request during checkout.
Since all our products are custom-made, we do not accept returns or refunds unless the product is defective or damaged during transit. Please report any issues within 48 hours of receiving the item, along with photos.
Absolutely! We welcome custom requests. If you have a specific size or shape in mind, feel free to reach out to us before placing your order to confirm feasibility and pricing.
Yes, we offer special pricing for bulk, corporate, or event-based orders. Contact us with your requirements, and we’ll provide a customized quote.
Our typical production time is 2–4 business days, depending on the complexity of the customization. Shipping takes an additional 3–7 business days, depending on your location.