Our Policies
The Desire Print – Policies
Welcome to The Desire Print, your go-to destination for customized gifts and personalized products. We are committed to providing a seamless, secure, and satisfying shopping experience for all our customers. Below are the policies that guide our operations and ensure a transparent relationship with our customers.
1. Shipping & Delivery Policy
We deliver across India through trusted courier partners.
Orders are typically processed within 1-3 business days and shipped within 5-7 working days after design approval (if applicable).
Customized products may take additional time depending on the complexity of the design.
You will receive tracking details once your order is dispatched.
In case of any delays due to unforeseen reasons, we will keep you informed via email or phone.
2. Return & Replacement Policy
As most products are personalized, returns are not accepted unless the item is damaged, defective, or incorrectly printed.
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos or video proof.
Eligible returns or replacements will be processed after verification and may take up to 7-10 working days.
The product must be unused and in original condition for any return or replacement to be considered.
3. Cancellation Policy
You can cancel your order within 12 hours of placing it or before the customization process begins.
Once the design or production process has started, cancellations or refunds will not be accepted.
To cancel an order, please contact us immediately via email at info@desireprint.in or call us at 9866113499.
4. Refund Policy
Refunds are issued only in the case of:
Order cancellation before processing.
Failed delivery due to our error.
Return or replacement not possible for a verified claim.
Refunds are processed to the original payment method within 5-7 working days after approval.
5. Payment Policy
We accept all major credit/debit cards, UPI, Net Banking, and other secure online payment gateways.
All payments are processed through encrypted and secure platforms to ensure your safety.
Cash on Delivery (COD) is not available for customized items.
6. Privacy Policy
Your privacy is important to us. We collect only the necessary personal information required to process and deliver your orders.
Your data will never be sold, shared, or disclosed to third parties without your consent, except as required for order fulfillment or by law.
For more details, please visit our Privacy Policy page.
7. Custom Design Disclaimer
You are responsible for ensuring that the images or texts you upload for customization are free from copyright issues.
We do not edit your uploaded designs unless specified, and we print exactly as per the preview.
Color output may slightly vary depending on screen and print technology.
8. Customer Support
For any inquiries, issues, or feedback, feel free to reach out to us:
Email: info@desireprint.in
Phone/WhatsApp: 7013198289
Address: 18/1/157 Neeruganti Street, Old Town, Anantapur – 515001, A.P.